Refund Policy
At Existence Clinics, we provide the best possible services to our clients. However, we understand that sometimes, you may need to request a refund. Here’s our refund policy:
Refund Eligibility
- Clients may be eligible for a refund if they cancel their appointment/session within 24 hours of the scheduled appointment time.
- Refunds will be considered on a case-by-case basis, taking into account the specific circumstances.
Refund Process
- To request a refund, please contact us at email or phone number.
- We will review your request and respond within 3-5 business days.
- If your request is approved, we will process the refund within 3-5 business days.
Refund Terms
- If the therapy session is cancelled by the therapist, a full refund will be provided.
- If the therapy session is cancelled by the client:
– Within 24 hours of the scheduled session: 50% refund.
– Less than 24 hours before the scheduled session: No refund. - Refunds will be issued in the original payment method.
Exceptions
- Certain services or therapy packages may have specific refund policies or restrictions.
- We reserve the right to modify or cancel this refund policy at any time as per clinic guidelines.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.
By using our services, you acknowledge that you have read and understood our refund policy.